Swedish Diabetes Device Support Specialist (Hybrid)

USA-MiniMed Distribution Corp. 1018; Watford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MiniMed in Watford is seeking a Swedish-speaking Customer Services Representative to join a global team on a hybrid basis. You will support Swedish clients using our diabetes care devices and collaborate with multilingual colleagues.

Candidates should be fluent in Swedish and English, have 1–2 years in customer service, and be comfortable navigating multiple systems to assist customers. The role emphasizes empathetic support and clear documentation.

Qualifications

• Swedish required together with English both written and oral.
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Responsibilities

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual KPIs.
• Acts as a liaison between sales personnel and technical staff.

Skills

Swedish language

English language

Customer service experience

Multitasking

Job description

MiniMed in Watford is seeking a Swedish-speaking Customer Services Representative to join a global team on a hybrid basis. You will support Swedish clients using our diabetes care devices and collaborate with multilingual colleagues.

Candidates should be fluent in Swedish and English, have 1–2 years in customer service, and be comfortable navigating multiple systems to assist customers. The role emphasizes empathetic support and clear documentation.