Detention Custody Officer

Mitie; Brighton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A dedicated facility management company is seeking a Detention Custody Officer (DCO) for the Dungavel Immigration Removal Centre. The role focuses on managing residents while ensuring their safety and dignity, providing support for their needs until their immigration cases are resolved. Successful candidates will undergo comprehensive training and mentoring. Key skills include strong communication and problem-solving abilities. The position offers a salary between £27,930.00 and £30,555.00, with various benefits and a work pattern of 40 hours per week on a rotating shift basis.

Benefits

Free use of the on-site gym

Free meals during the day

Excellent benefits package

Pension

Free on-site parking

Full uniform provided

Qualifications

• No specific role experience or qualifications required.
• Experience dealing with vulnerable or volatile individuals is advantageous.
• Full training and development provided.

Responsibilities

• Deliver end-to-end management of resident needs until case outcome.
• Ensure safety and security while promoting welfare.
• Support residents in understanding their situation and accessing activities.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Job description

Detention Custody Officer (DCO) - Dungavel Immigration Removal Centre

£27,930.00 - £30,555.00

MITIE GROUP PLC, Strathaven, South Lanarkshire

• Full time
• Permanent
• Onsite working

Full Job Description

Detention Custody Officer (DCO) - Dungavel Immigration Removal Centre

• Salary ranging from £27,930.00 - £30,555.00 dependent on additional skills / responsibilities
• 40 hours per week - Full Time
• Capped overtime available
• 24-hour service, 365 days a year
• 4-on / 4-off rolling shift pattern covering both days, nights and weekends

Additional Benefits

• Free use of the on-site gym
• Free meals during the day
• Excellent benefits package including shopping discounts
• Pension
• Free on-site parking
• Full Uniform, including footwear provided

Mitie are responsible for delivering the end to end management of all residents' needs until the outcome of their case is decided by the Home Office. This is balanced against the competing pressures of safety, security, welfare needs and regime.

Our aim is to treat those in our care with dignity, decency and respect, delivering a safe and healthy establishment which stands up to public scrutiny. We operate in a high risk, high profile and heavily regulated environment engaging with numerous stakeholders including the Home Office and Medical Service delivery partners.

In delivering our services, we help residents understand what happens next, provide an environment for them to engage in activities relevant to them and create an environment in which they can reach out for support whilst building positive staff‑resident relationships.

Our environment is one where positive behaviour is promoted in order to support the welfare of those in our care, and our staff.

We're looking for respectful, caring people to join our teams. If you're the right one for us, your strong communication & interpersonal skills, non‑judgmental approach, excellent problem‑solving skills and ability to keep calm under pressure will be the foundations to develop your Care & Custody career.

Your working time will require you to be fully flexible to cover both day shifts with varying start and finish times and nights shifts.

No specific role experience or qualifications are required to be a DCO as full training and supported development are given. Experience of dealing sensitively with a wide variety of people who may be vulnerable, anxious, confused or volatile would be an advantage.

You’ll begin your Care & Custody career completing a 7‑week classroom‑based initial training course (ITC), continuing your development over the next 12 months with on‑the‑job mentoring.

What we are looking for

• Be a UK citizen, Citizen of the Commonwealth with your own indefinite leave to remain (not through marriage) or EEA citizen.
• Have a valid and in date passport, with no restrictions on your stay in the UK.
• Please note Visa's in out‑of‑date passports cannot be accepted as proof of Right to Work in the UK. A Biometric card alongside a current in‑date passport must be provided.
• Have continuously resided in the UK for the past 5 years. (No trips overseas longer than three months)
• Applicants must not have spent more than 3 months at any one time overseas during the previous 5 years.
• This position is exempt from the Rehabilitation of Offenders Act and Applicants must be prepared to undergo an Enhanced DBS check, complete employer referencing for the previous 5 years and vetting to the level of Counter Terrorist Checked (CTC) if offered a role.
• Full UK manual driving licence with no driving ban or disqualification within the previous 5 years.
• Not currently bankrupt.

We are located off the B743 just 7 miles south of Strathaven, with major connections being into Hamilton, approximately 14 miles north of the IRC.

Additional information

We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.