Desktop Support Specialist - Onsite & Remote IT Help

Axiom Technologies; City of Edinburgh; On-site; GBP 23,000 - 32,000; Full time

Job summary

Axiom Technologies in Edinburgh is seeking a capable IT desktop support specialist to provide on-site and remote assistance, handling end-user requests and maintaining workstation performance.

You will support desktops, laptops, printers, and mobile devices, manage OS installations, troubleshoot issues, and uphold security policies, collaborating with IT teams to ensure reliable service delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Strong communication skills

Troubleshooting

Interpersonal skills

Education

Bachelor’s degree in Computer Science/IT

Tools

Windows OS

Office 365

Networking basics

ServiceNow

Zendesk

JIRA

VPN

Remote Desktop

Job description

Axiom Technologies in Edinburgh is seeking a capable IT desktop support specialist to provide on-site and remote assistance, handling end-user requests and maintaining workstation performance.

You will support desktops, laptops, printers, and mobile devices, manage OS installations, troubleshoot issues, and uphold security policies, collaborating with IT teams to ensure reliable service delivery.