Desktop Support Specialist – On-Site & Remote IT Helpdesk

Axiom Technologies Pty Ltd.; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable IT support resource to coordinate from simple activities to complex plans and provide onsite/on-call assistance in a fast-paced desktop computing environment.

The role covers first- and second-level support for desktops, laptops, printers, and mobile devices, OS/software maintenance, and user provisioning. Strong Windows/Office 365 knowledge and good communication are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication

Troubleshooting

VPN/Remote access

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM/Intune/JAMF

Job description

Axiom Technologies Pty Ltd. is seeking a capable IT support resource to coordinate from simple activities to complex plans and provide onsite/on-call assistance in a fast-paced desktop computing environment.

The role covers first- and second-level support for desktops, laptops, printers, and mobile devices, OS/software maintenance, and user provisioning. Strong Windows/Office 365 knowledge and good communication are essential.