IT Desktop Support- London, United Kingdom (Backfill Engineer).

Axiom Technologies; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies is seeking a Desktop Support Technician in Greater London. The role involves providing first- and second-level support for desktops, laptops, and mobile devices, ensuring optimal service delivery.

Candidates should have a Bachelor’s degree in Computer Science or a related field and at least 1 year of experience in a desktop support role. Flexibility for after-hours support is required, along with strong troubleshooting skills and familiarity with ticketing systems.

Qualifications

• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Install and maintain operating systems and software applications.
• Troubleshoot issues with hardware, software, and peripherals.
• Support remote users with VPN and connectivity issues.

Skills

Windows OS

Office 365

Troubleshooting

Networking concepts

ServiceNow

Zendesk

JIRA

Communication

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem‑solving abilities.

Working Conditions:

On‑site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.