Onsite IT Desktop Support Technician

Axiom Technologies; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies is seeking a Desktop Support Technician in Greater London. The role involves providing first- and second-level support for desktops, laptops, and mobile devices, ensuring optimal service delivery.

Candidates should have a Bachelor’s degree in Computer Science or a related field and at least 1 year of experience in a desktop support role. Flexibility for after-hours support is required, along with strong troubleshooting skills and familiarity with ticketing systems.

Qualifications

• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Install and maintain operating systems and software applications.
• Troubleshoot issues with hardware, software, and peripherals.
• Support remote users with VPN and connectivity issues.

Skills

Windows OS

Office 365

Troubleshooting

Networking concepts

ServiceNow

Zendesk

JIRA

Communication

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Axiom Technologies is seeking a Desktop Support Technician in Greater London. The role involves providing first- and second-level support for desktops, laptops, and mobile devices, ensuring optimal service delivery.

Candidates should have a Bachelor’s degree in Computer Science or a related field and at least 1 year of experience in a desktop support role. Flexibility for after-hours support is required, along with strong troubleshooting skills and familiarity with ticketing systems.