Desktop Support Engineer — End-User IT & ServiceNow

Manpower UK; Derry/Londonderry; Hybrid; GBP 20,000 - 29,000; Full time

Job summary

Manpower UK in Derry is seeking a Desktop Support Technician to resolve complex hardware and software issues on end-user laptops and desktops. You will troubleshoot network connectivity, application problems, and hardware, audio-visual, and telephony equipment for the end-user community.

You will gain hands-on experience configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise setting, with exposure to Active Directory, Bitlocker security, and incident

Qualifications

• Experience supporting end-user laptops and desktops.
• Familiarity with AD, password/security practices, and data integrity.
• Ability to document incidents and work with IT ticketing systems.
• Willingness to learn SCCM/MECM and enterprise imaging.

Responsibilities

• Resolve hardware and software issues on end-user laptops and desktops.
• Troubleshoot network connectivity and application problems.
• Assist with AD-related tasks and security practices like Bitlocker.
• Document incidents from creation to closure in an incident management system.

Skills

End-user support

Hardware troubleshooting

Networking basics

Active Directory familiarity

Documentation

Incident escalation

Tools

ServiceNow

SCCM/MECM

Bitlocker management

Job description

Manpower UK in Derry is seeking a Desktop Support Technician to resolve complex hardware and software issues on end-user laptops and desktops. You will troubleshoot network connectivity, application problems, and hardware, audio-visual, and telephony equipment for the end-user community.

You will gain hands-on experience configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise setting, with exposure to Active Directory, Bitlocker security, and incident