Onsite IT Support Engineer – End-User Compute Pro

NTT DATA, Inc.; Belfast City District; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

NTT DATA is seeking an IT Support Engineer to join our Belfast team on site, delivering end-user computing support across desktops, laptops, mobiles and printers for a major financial services client.

The role emphasizes troubleshooting, configuring and maintaining end-user devices, while collaborating with cross-functional teams to ensure high-quality service and customer satisfaction.

Qualifications

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.
• Manage coordination of work across different teams.

Skills

Windows OS

A+ Certification

Desktop Support

Linux/Unix knowledge

Job description

NTT DATA is seeking an IT Support Engineer to join our Belfast team on site, delivering end-user computing support across desktops, laptops, mobiles and printers for a major financial services client.

The role emphasizes troubleshooting, configuring and maintaining end-user devices, while collaborating with cross-functional teams to ensure high-quality service and customer satisfaction.