Desktop Support Technician

Manpower; Derry/Londonderry; On-site; GBP 24,000 - 32,000; Full time

Job summary

Manpower is seeking a Desktop Support Technician in Londonderry, County Londonderry. The role involves resolving complex hardware and software issues for end users, with emphasis on network, AV, and telephony troubleshooting in a fast-paced enterprise environment.

You will gain experience configuring and maintaining laptop/desktop hardware, working with Active Directory, and documenting incidents in ServiceNow, while ensuring data security and reliable user support.

Qualifications

• Experience solving complex hardware and software issues.
• Ability to troubleshoot network connectivity, application issues, hardware, AV and telephony equipment.

Responsibilities

• Solve end-user problems across desktop hardware and software.
• Configure, deploy and maintain computer hardware in an enterprise environment.
• Document incidents in the incident management system (ServiceNow).
• Gain familiarity with Active Directory environments and password security practices.

Skills

End-user support

Troubleshooting

Active Directory

Tools

ServiceNow

SCCM/MECM

Bitlocker

Job description

Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops.

• Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community.
• Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment.
• Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment.
• Gain a general understanding of the Active Directory environment.
• Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
• Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
• Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow.
• Gain experience with Microsoft SCCM/MECM.

Desktop Support Technician • Londonderry, County Londonderry