Desktop Support Technician

Manpower UK; Derry/Londonderry; Hybrid; GBP 20,000 - 29,000; Full time

Job summary

Manpower UK in Derry is seeking a Desktop Support Technician to resolve complex hardware and software issues on end-user laptops and desktops. You will troubleshoot network connectivity, application problems, and hardware, audio-visual, and telephony equipment for the end-user community.

You will gain hands-on experience configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise setting, with exposure to Active Directory, Bitlocker security, and incident

Qualifications

• Experience supporting end-user laptops and desktops.
• Familiarity with AD, password/security practices, and data integrity.
• Ability to document incidents and work with IT ticketing systems.
• Willingness to learn SCCM/MECM and enterprise imaging.

Responsibilities

• Resolve hardware and software issues on end-user laptops and desktops.
• Troubleshoot network connectivity and application problems.
• Assist with AD-related tasks and security practices like Bitlocker.
• Document incidents from creation to closure in an incident management system.

Skills

End-user support

Hardware troubleshooting

Networking basics

Active Directory familiarity

Documentation

Incident escalation

Tools

ServiceNow

SCCM/MECM

Bitlocker management

Job description

Desktop Support Technician

Salary - £17.63

Hours - Mon- Fri 8am-17:00pm

Location - Derry

Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops.

Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community.

Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment.

Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment.

Gain a general understanding of the Active Directory environment.

Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.

Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.

Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow.

Gain experience with Microsoft SCCM/MECM.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.