Enterprise Desktop Support Technician

Manpower; Derry/Londonderry; On-site; GBP 24,000 - 32,000; Full time

Job summary

Manpower is seeking a Desktop Support Technician in Londonderry, County Londonderry. The role involves resolving complex hardware and software issues for end users, with emphasis on network, AV, and telephony troubleshooting in a fast-paced enterprise environment.

You will gain experience configuring and maintaining laptop/desktop hardware, working with Active Directory, and documenting incidents in ServiceNow, while ensuring data security and reliable user support.

Qualifications

• Experience solving complex hardware and software issues.
• Ability to troubleshoot network connectivity, application issues, hardware, AV and telephony equipment.

Responsibilities

• Solve end-user problems across desktop hardware and software.
• Configure, deploy and maintain computer hardware in an enterprise environment.
• Document incidents in the incident management system (ServiceNow).
• Gain familiarity with Active Directory environments and password security practices.

Skills

End-user support

Troubleshooting

Active Directory

Tools

ServiceNow

SCCM/MECM

Bitlocker

Job description

Manpower is seeking a Desktop Support Technician in Londonderry, County Londonderry. The role involves resolving complex hardware and software issues for end users, with emphasis on network, AV, and telephony troubleshooting in a fast-paced enterprise environment.

You will gain experience configuring and maintaining laptop/desktop hardware, working with Active Directory, and documenting incidents in ServiceNow, while ensuring data security and reliable user support.