Desktop Support Engineer

Jago Consultants; Worthing; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday incl bank holidays

Pension

Private healthcare

Bonus after qualifying period

Job summary

Jago Consultants in Worthing, West Sussex, invites applications for an IT Support Technician to join their busy team. The role focuses on 1st/2nd line desktop support, server monitoring, and handling issues via telephone, email, and remote tools from their Worthing office.

You will gain hands-on experience with Windows desktop/server technologies, networking devices, and bespoke applications. A minimum of 12 months in a similar environment is required, with a competitive salary and benefits on

Qualifications

• Essential skills listed in the ad.
• Minimum 12 months experience in a similar IT environment.

Responsibilities

• Support customers by phone, email, and remote tools.
• Monitor servers, daily log files, backup logs, and alerts.
• Hands-on work with servers, desktops, networks, routers, and printers.
• Participate in migration and project work as needed.

Skills

Desktop technologies (Windows 7-10)

Office 2010/2013/2016/Office365

Printer maintenance

Customer communication

Team player

Fault diagnosis

Customer relationship

Procedures/documentation

Active directory user administration (

Exchange 2010/2013/2016/Office365

Networking basics (Draytek/Netgear)

Job description

This is an opportunity to join a well-established IT Support Company, based in Worthing, West Sussex providing support to a variety of customers across the South East. They are looking for an enthusiastic person to join the busy IT team in their rapidly expanding company.

Working from their office in Worthing you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will also be expected to do some server monitoring, checking daily log files, backup logs and monitoring alerts.

You will get the chance to be hands on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

In return they offer a competitive salary, 28 days holiday (including bank holidays) increasing to 25 days over time, pension; private healthcare and a bonus after a qualifying period. As you progress within the company there will be the opportunity to build and configure servers and deploy to client sites, as well as other migration and project work.

Essential skills:

• Good knowledge of desktop technologies for Windows 7 through to Windows 10 support
• 1st and 2nd Line Microsoft Office 2010 / 2013 / 2016 / Office365
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• User administration of Microsoft Server 2008 / 2012 / 2016
• User administration of Exchange 2010 / 2013 / 2016 / Office365
• A base understanding of networking protocols and devices (particularly Draytek / Netgear).

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.