2Nd Line It Support Technician

Jago Consultants; Worthing; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days Holiday (Including Bank Hols)

Company Pension Scheme

Bonus Scheme

Private Healthcare

Job summary

Jago Consultants in Worthing, UK, is seeking a friendly and experienced 2nd Line IT Support Technician to join a busy MSP help desk. You will handle second-line inquiries, support complex IT issues, and monitor servers and networks.

Role includes hands-on work with servers, desktops, networking devices, routers, printers, and bespoke applications. There is potential to visit client sites for installations and upgrades as you progress.

Qualifications

• 2nd Line level experience required.
• MSP environment preferred.
• Office 365 Administration and Office suite knowledge.
• Microsoft Server 2008 knowledge.
• Exchange 2010/2013/2016/2019 knowledge.
• Networking protocols and devices (Draytek/Netgear).
• Telephone systems experience is an advantage.

Responsibilities

• Answer incoming helpdesk enquiries and assist 1st Line to resolve issues.
• Provide support to more complex IT, network and VOIP issues.
• Server configuration and monitoring.
• Hands-on with servers, desktops, networking devices, printers and bespoke applications.
• Opportunity to perform client site checks with installations and upgrades.
• Ensure SLAs are met and customers are treated professionally.

Skills

2nd Line Support

MSP experience

Office 365 Administration

Office 2010-2019

Microsoft Server 2008

Exchange Server 2010-2019

Networking devices

Draytek/Netgear

Telephone Systems

Customer service

Job description

We are working with a growing MSP IT company in the Worthing area who are looking to recruit a friendly and experienced 2nd Line IT Support Technician for their busy help desk.

Role: 2nd Line IT Support
Area: MSP IT Support Company
Location: Worthing, West Sussex

As a Support Desk Technician you will be responsible for:

• Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
• Offering customer support to more complex IT / Network / VOIP issues
• Server Configuration and monitoring

Ensuring customers are dealt with professionally, and meeting SLAs
You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

Once established within the company you could get the opportunity to go out and complete client site checks with installations and upgrades.

2nd Line IT Support Requirements:

• For this position you will have previous experience working with the following:
• Previous experience working at 2nd Line level is required
• Experience working within an MSP environment would be preferably, but not essential
• Microsoft Office 2010 through to 2019 & Office 365 Administration
• Knowledge of Microsoft Server 2008
• Knowledge of Exchange 2010 / 2013 / 2016 / 2019
• An understanding of networking protocols and devices (particularly Draytek / Netgear)
• Previous experience working with Telephone Systems would be an advantage but not required.

As a Support Desk Technician you will be friendly and have great customer service skills with at least 1 years’ experience in a similar role.

This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.

Package:

• This Support Desk Technician salary ranges from £25,000 – £30,000 depending on experience
• 28 days Holiday (Including Bank Holidays)
• Company Pension Scheme
• Bonus Scheme
• Private Healthcare