2Nd Line Support Desk Technician

Jago Consultants; Worthing; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Company Pension Scheme

Bonus Scheme

Job summary

Jago Consultants in Worthing is seeking a friendly and experienced Senior 2nd Line Support Technician for their busy help desk. The role involves server configuration, monitoring, log review, and hands-on support across servers, desktops, networking devices, printers, and bespoke software.

Applicants should have at least 1 year of similar experience and solid customer service skills. Opportunities exist to perform client site checks for installations and upgrades, with salary ranging from

Qualifications

• 1+ years’ experience in a similar support role.
• Good customer service skills and a friendly demeanor.
• Experience with server and desktop products is beneficial.

Responsibilities

• Server configuration and monitoring.
• Checking daily log files.
• Backing up logs and monitoring alerts.
• Hands-on work with servers, desktops, routers, printers and bespoke applications.
• Occasional client site checks for installations and upgrades.

Job description

We are working with a growing IT company in the Worthing area who are looking to recruit a friendly and experienced Senior 2nd Line Support Technician for their busy help desk.

As a Support Desk Technician you will be responsible for:

• Server Configuration and monitoring
• Checking daily log files
• Back up logs and monitoring alerts

You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

Once established within the company you will get the opportunity to go out and complete client site checks with Installations and Upgrades.

For this position you will have previous experience working with the following:

• Microsoft Office 2010 through to 2019
• Office 365 Administration
• Knowledge of Microsoft Server 2008 through to 2019
• Knowledge of Exchange 2010 / 2013 / 2016 / 2019
• An understanding of networking protocols and devices (particularly Draytek / Netgear)

Previous experience working with Telephone Systems would be an advantage but not required.

As a Support Desk Technician you will be friendly and have great customer service skills with at least 1 years’ experience in a similar role.

This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.

• This Support Desk Technician salary ranges from £25,000 – £30,000 depending on experience
• 28 days Holiday (Including Bank Holidays)
• Company Pension Scheme
• Bonus Scheme

2nd Line Support Desk Technician Worthing, GB