Desktop Support Technician

Exponential-e; Southampton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Birthday leave

Charity leave

Vitality health cover

Holiday purchase scheme

Job summary

Exponential-e, a leading British-owned tech company, is seeking an IT Service Desk/Desktop Support Technician based in Southampton. You will respond to support contacts and tickets within SLAs, configure and maintain desktops, test network connections, and follow escalation processes to resolve issues quickly.

Join a dynamic, growth-focused employer offering professional development, a vibrant culture, and opportunities to contribute to critical services at local and national levels.

Qualifications

• Experience managing/troubleshooting Windows Desktop Operating Systems.
• Experience with Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
• Experience using ITIL-based ticketing systems (ITIL Foundation preferred).

Responsibilities

• Respond to support contacts and tickets as assigned within SLAs.
• Maintain understanding of the internal escalation process.
• Be a highly motivated team player with the ability to manage changing priorities.
• Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).
• Escalate issues and involve Service Desk to resolve issues quickly.

Skills

Windows Desktop OS

Microsoft Exchange

Active Directory

Windows Server

ITIL

Ticketing system

Remote Desktop

Tools

Office 365

IT Helpdesk tool

Remote Desktop Protocol

Job description

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Respond to support contacts and tickets as assigned within Service Level Agreements.
• Maintain an understanding of the internal escalation process.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
• Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.

What you’ll need to succeed:

• Experience in managing/troubleshooting Windows Desktop Operating Systems.
• Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
• Experience in using ITIL based ticketing system (ITIL foundation preferred).

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave