Desktop Support Engineer

Adecco; Manchester; On-site; GBP 23,000 - 32,000; Full time

Job summary

Adecco is seeking a Desktop Support Engineer to provide on-site end-user support in the North West England region.

You will handle desktops, laptops, and mobile devices, using ITSM tools to manage requests and employing SCCM for software deployment.

Qualifications

• Provide frontline technical support to end users across desktops, laptops and mobile devices.
• Utilise ITSM tools to manage service requests and incident tickets efficiently.
• Deploy and manage software using SCCM and keep systems up to date.
• Assist with network printing and endpoint management tasks.
• Follow ITIL processes to improve service delivery and user experience.

Responsibilities

• Provide exceptional technical support to end users, addressing issues related to desktops, laptops, and corporate mobile devices (including iPhones, Android phones, and iPads).
• Utilise ITSM tools to manage service requests efficiently, ensuring timely resolution and customer satisfaction.
• Deploy and manage software applications using SCCM, ensuring that all systems are up to date and functioning optimally.
• Assist with network printing solutions, specifically, ensuring proper setup and troubleshooting of printing issues.
• Leverage Tanium for endpoint management and visibility, contributing to a secure and well-maintained IT environment.
• Manage user accounts and permissions in Active Directory, ensuring compliance with security protocols.
• Perform port patching and basic networking tasks as required, maintaining a stable network environment.
• Engage with non-technical users effectively, demonstrating excellent communication skills and a customer-centric approach.
• Prioritise and manage multiple service requests in a fast-paced environment, ensuring that critical issues are addressed promptly.
• Embrace ITIL processes and methodologies to continuously improve IT service delivery and enhance user experiences.

Skills

IT support

End-user support

Troubleshooting

ITIL awareness

Communication skills

Tools

SCCM

Tanium

Active Directory

ITSM tools

Networking basics

Job description

Job Title: Desktop Support Engineer

Duration: Initial 3 month contract

Location: On-site full time - North West England

Pay Rate: £150 per day

Our client is seeking a dedicated Desktop Support Engineer to join their dynamic team and assist users with their IT needs and ensuring smooth functionality across various systems and devices.

Key Responsibilities:

• Provide exceptional technical support to end users, addressing issues related to desktops, laptops, and corporate mobile devices (including iPhones, Android phones, and iPads).
• Utilise ITSM tools to manage service requests efficiently, ensuring timely resolution and customer satisfaction.
• Deploy and manage software applications using SCCM, ensuring that all systems are up to date and functioning optimally.
• Assist with network printing solutions, specifically, ensuring proper setup and troubleshooting of printing issues.
• Leverage Tanium for endpoint management and visibility, contributing to a secure and well-maintained IT environment.
• Manage user accounts and permissions in Active Directory, ensuring compliance with security protocols.
• Perform port patching and basic networking tasks as required, maintaining a stable network environment.
• Engage with non-technical users effectively, demonstrating excellent communication skills and a customer-centric approach.
• Prioritise and manage multiple service requests in a fast-paced environment, ensuring that critical issues are addressed promptly.
• Embrace ITIL processes and methodologies to continuously improve IT service delivery and enhance user experiences.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you