On-Site Support Engineer – UK

Fervimax Group; Northampton, Doncaster; On-site; GBP 28,000 - 36,000; Full time

Job summary

Fervimax Group seeks experienced IT Field Service Engineers to deliver hands-on on-site IT support across the UK. You will troubleshoot hardware and software, install and configure equipment, and participate in IMACD activities at multiple client locations.

Responsibilities include resolving incidents, providing Remote Hands support, and managing tickets in ServiceNow while prioritising VIP incidents per SLAs. Some travel to client sites will be required.

Qualifications

• Experience as an IT Field Service Engineer or On-Site Support Engineer.
• Hands-on troubleshooting in workstation environments.
• Experience diagnosing hardware and software issues.
• Experience with IT equipment installation, IMACD activities.
• Experience with ITSM/ticketing systems (ServiceNow).

Responsibilities

• Provide on-site IT support at client locations in Northampton, Doncaster, and across the UK.
• Resolve incidents and service requests, including VIP priority issues.
• Perform IMACD activities (Install, Move, Add, Change and Disposal).
• Provide Remote Hands support to other technical teams.
• Maintain and configure hardware and software, ensure devices are ready for use.
• Log and manage incidents through ServiceNow and coordinate with clients.

Skills

Troubleshooting

Hardware issues

Software issues

Independent work

Communication skills

Travel flexibility

Tools

ServiceNow

Job description

Are you an experienced IT Support professional who enjoys hands‑on troubleshooting, working directly with users and resolving hardware and software incidents across different locations?

We are looking for IT Field Service Engineers / On‑Site Support Engineers to join a long‑term project providing on‑site and field‑based IT support across the UK.

Locations: Northampton / Doncaster / Field‑based across the UK

As an IT Field Service Engineer, you will provide on‑site technical support, resolving incidents and service requests that require physical intervention.

You will also support remote sites and participate in planned IMACD activities across different client locations.

Your responsibilities will include:

• Providing on‑site IT support at dedicated client locations in Northampton and Doncaster.
• Resolving incidents and service requests at remote client sites across the UK.
• Providing Field Engineering and Remote Hands support.
• Diagnosing and resolving hardware and software incidents.
• Performing hardware maintenance according to client requirements.
• Performing software maintenance and troubleshooting.
• Supporting workstation and distributed server equipment.
• Managing and updating incidents and requests through ServiceNow.
• Supporting business‑critical systems and prioritising VIP incidents according to agreed SLAs.

You will also be responsible for planned Install, Move, Add, Change and Disposal (IMACD) activities, including:

• Installation of new IT equipment and components.
• Movement and relocation of existing equipment.
• Connection and configuration of devices and peripherals.
• Reception and transfer of equipment between sites.
• Reinstallation and adaptation of equipment at new locations.
• Deployment of the client‑provided corporate image and application packages.
• Registration and configuration of equipment within the corporate network.
• Ensuring devices are fully configured and ready for use.

The role will include support for WeighBridge Systems located across the UK.

These systems are connected to weighing scales used at operational sites and are considered business‑critical. Any incident affecting these systems must therefore be handled as a VIP priority incident.

Qualifications

• Previous experience as an IT Field Service Engineer, Desktop Support Engineer, On‑Site Support Engineer or similar role.
• Strong hands‑on troubleshooting skills in workstation environments.
• Experience diagnosing and resolving hardware and software issues.
• Experience with IT equipment installation, replacement and configuration.
• Previous exposure to IMACD activities.
• Experience working with ITSM/ticketing environments such as ServiceNow.
• Ability to provide Remote Hands support to other technical teams.
• Ability to work independently and manage incidents across multiple client locations.
• Good communication and customer‑facing skills.
• Flexibility to travel to client sites when required.

The standard service window is:

Monday to Friday | 09:00-17:00

Excluding UK public holidays.

Emergency support outside normal working hours may occasionally be required and will be agreed in advance.

If you have experience in Field IT Support, Desktop Support, Hardware Break/Fix or On‑Site IT Services and are looking for a hands‑on role within a long‑term project, we’d love to hear from you.