Desktop Engineer

LA International; Greater London; On-site; GBP 60,000 - 65,000; Part time

Job summary

LA International seeks a Desktop Engineer for a 6 month contract based onsite in London. The role covers front-line and desk-side support across Windows 10/11, a range of corporate devices, and proactive IT service delivery.

You will log and resolve incidents in the service management system, assist with onboarding and room equipment, and collaborate with TEC teams to improve support and ensure customer satisfaction across London and the EMEA region.

Qualifications

• Minimum 2 years in a Desktop Support role.
• Proficient with Windows 10/11 troubleshooting and configuration.
• Experience with corporate devices (iPhone/Android/iPad) and MDM.
• Strong customer service and clear communication.
• Familiarity with ITIL processes and service delivery.
• Able to take lead on customer-focused projects.

Responsibilities

• Provide first- and second-line support to end users in Windows 10/11 environments.
• Support hardware devices including corporate mobile phones, iPads, laptops and peripherals.
• Perform on-site desk-side visits to resolve complex requests and ensure high customer satisfaction.
• Log, track and resolve incidents using ServiceNow or similar service management platform.
• Provide troubleshooting support for software and hardware issues and escalate as needed.
• Contribute to knowledge base articles and documentation for recurring issues.
• Assist with onboarding/offboarding, device setup, and meeting room support.

Skills

Desktop Support

Windows 10/11

Mobile devices

Customer service

ITIL

Leadership potential

Job description

Desktop Engineer

6 Month contract initially + Extensions

Based: Based Onsite in London

Rate - £250 - £275 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Engineer on a long term program of work.

Key Responsibilities

• Provide first- and second-line support to end users in both Windows 10 and Windows 11 environments.
• Support a variety of hardware devices including corporate mobile phones, iPads, laptops, and other peripherals including meeting room support.
• Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction.
• Provide front line IT Support from AskIT Kiosk\TEC bar.
• Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests.
• Provide troubleshooting support for both software and hardware issues, escalating more complex problems as necessary.
• Engage in proactive customer-focused initiatives, seeking ways to enhance user experience and improve IT services.
• Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements.
• Maintain clear and effective communication with end users, explaining technical issues in simple terms.
• Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring the team benefits from shared learnings.
• Participate in onboarding and offboarding processes, including IT inductions and the setup of devices.
• Support meeting rooms equipment.
• Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.
• Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.
• Accountable and Responsible for the day-to-day management of their personal performance, including attending regular reviews and appraisals, including assisting in goal and objective setting.
• Assisting team members with resolution of work-related issues.
• Maintain PC Build room environment and storerooms.
• Assist in the disposal of end-of-life equipment and decommission devices.
• Assist in desk moves and changes.
• Assist the Trade Floor Support team when required.
• Respond to onsite support needs in other offices.
• Provide support to EMEA Branch offices as required.
• Retain a flexible approach to working including cover and occasional weekend working when required (e.g. DR tests and building power downs).

Key Skills & Experience

• Proven experience in a Desktop Support or Desktop Support role (minimum 2 years).
• Strong expertise in Windows 10 and Windows 11 environments, including troubleshooting and configuration.
• Experience with corporate mobile devices (iPhones, Android phones, iPads) and mobile device management.
• Strong customer service skills, with the ability to empathize and engage effectively with end users.
• Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast-paced environment.
• Excellent communication skills, especially in face-to-face interactions with non-technical users.
• Understanding of ITIL processes and a desire to apply them to improve IT services.
• Willingness to take on leadership roles in customer-focused projects and continuous improvement initiatives.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.