Desktop Support Engineer

Michael Page (UK); Bournemouth; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a skilled Desktop Support Engineer to provide technical support on-site in Bournemouth. The successful candidate will have strong expertise in hardware, software, and networking concepts, and will support end-users effectively. This permanent position offers a competitive salary ranging from £40,000 to £45,000, within an engaging work environment in the financial services industry.

Qualifications

• Strong technical knowledge in hardware, software, and networking concepts.
• Experience troubleshooting 2nd/3rd line IT issues.
• Proficient in managing IT systems, installation, and configuration.

Responsibilities

• Provide technical support for hardware/software issues to end-users.
• Install, configure, and maintain IT equipment.
• Diagnose and resolve technical issues promptly.
• Collaborate with IT teams for service delivery.
• Maintain documentation of IT assets and resolutions.
• Assist with software upgrades and system updates.
• Ensure compliance with IT policies and security protocols.
• Provide training and guidance to users.

Skills

Technical knowledge of hardware, software, and networking concepts

Experience in troubleshooting IT-related issues

Proficiency in managing IT systems

Organisational and time-management skills

Ability to work independently and in a team

Customer-focused approach

Strong communication skills

Job description

Work Schedule & Location

• 5 days a week on site in Bournemouth.
• 2nd/3rd line EUC, Directly support 25 users and wider global IT team.

About Our Client

This opportunity is with a well-established organisation in the Financial services industry. The company is a large organisation with a focus on delivering reliable and efficient services to its clients and maintaining high operational standards.

Job Description

• Provide technical support for hardware and software issues to end-users in a professional manner.
• Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.
• Diagnose and resolve technical issues promptly to minimise downtime.
• Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
• Maintain accurate documentation of IT assets, incidents, and resolutions.
• Assist in software upgrades, patch management, and system updates.
• Ensure compliance with IT policies and security protocols.
• Provide training and guidance to users on IT systems and tools.

The Successful Applicant

• Strong technical knowledge of hardware, software, and networking concepts.
• Experience in troubleshooting and resolving IT-related issues efficiently (2nd/3rd line)
• Proficiency in managing IT systems, including installation and configuration.
• Excellent organisational and time-management skills.
• Ability to work independently and collaboratively within a team.
• A customer-focused approach with strong communication skills.

What's on Offer

• Competitive salary ranging from £40,000 to £45,000 (Some flexibility)
• Permanent position based in Bournemouth,
• 5 days a week on site, Monday to Friday 37.5 hours per week.
• Opportunity to work within a large organisation in the Financial services industry.
• Engaging and supportive work environment.

If you are a skilled Desktop Support Engineer with a passion for technology, apply today to join the team in Bournemouth!