IT Support Analyst — Remote & On‑Site Tech Specialist

Morgan Hunt UK Limited; Birmingham; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Morgan Hunt UK Limited is seeking an ICT Support Analyst to join our Birmingham-based team, delivering IT support for Office 365, Windows 10/11, and related ICT services. You will provide both in-person and remote support to stakeholders, helping ensure smooth operations across the ICT estate.

You will triage issues, assist with asset management, monitor service KPIs and support project coordination. The role suits a proactive, detail‑oriented team player in a corporate ICT environment.

Qualifications

• Experience in a corporate ICT environment supporting Office 365, Windows 10/11 and service desk ticketing systems.
• Proactive, results‑driven with strong communication and teamwork skills.
• Ability to triage and resolve ICT issues, while improving processes.

Responsibilities

• Triage ICT issues and provide both in-person and remote IT support.
• Maintain asset management records and monitor service KPIs.
• Support project coordination activities and collaborate with internal teams and external suppliers.
• Ensure data security and privacy considerations are observed.

Skills

Office 365

IT support

Windows 10/11

Service desk ticketing

Prioritisation

Stakeholder communication

Team player

Tools

Office 365

Service desk software

Job description

Morgan Hunt UK Limited is seeking an ICT Support Analyst to join our Birmingham-based team, delivering IT support for Office 365, Windows 10/11, and related ICT services. You will provide both in-person and remote support to stakeholders, helping ensure smooth operations across the ICT estate.

You will triage issues, assist with asset management, monitor service KPIs and support project coordination. The role suits a proactive, detail‑oriented team player in a corporate ICT environment.