UK Onsite IT Support Engineer – Desk-side Expert

Advania Group; City Of London; In loco; GBP 34.000 - 40.000; Tempo pieno

Descrizione del lavoro

Advania is seeking an experienced Onsite 2nd Line Support Engineer based in the UK to deliver deskside and onsite support across Central London client sites. You will troubleshoot, manage incidents, and maintain strong customer relationships, ensuring high-quality service delivery.

The role emphasizes ownership of tickets, collaboration with the team, and adherence to SLAs while working with Windows, Office 365, Azure and Active Directory in a fast-paced environment.

Competenze

• Desk-side or onsite support engineering experience.
• Microsoft operating systems (Win 10/11/Server).
• Office 365 administration including Exchange Online (message trace), Teams (phoneline, group setup), OneDrive (Sync issues).
• Azure - foundational knowledge of cloud concepts, services and management.
• Active Directory - experience in administration - user creation, permissions, group membership, group policy, OUs.
• Mobile Device Management - Policies, MFA, general admin.
• Anti-Virus.
• LAN/WAN networking equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
• Hands on familiarity with PC/laptop hardware.

Mansioni

• Working at multiple client sites in Central London potentially acting as the sole Support Services Engineer for that client or as part of a team.
• Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.
• Meeting your SLAs through troubleshooting, maintaining, and supporting a wide range of technical challenges.
• Taking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team.
• Understanding the importance of problem ownership and client success and aiming for top rated client feedback.
• Understand the interoperability of the tech you are supporting on.

Conoscenze

Desk-Side support

Customer facing skills

SLA management

Problem solving

Formazione

Formal IT qualification (Azure MCSE MCITP MCPs)

Strumenti

Windows 10/11/Server

Office 365 administration

Azure

Active Directory

MFA / Mobile Device Management

Anti-Virus

LAN/WAN networking equipment

Descrizione del lavoro

Advania is seeking an experienced Onsite 2nd Line Support Engineer based in the UK to deliver deskside and onsite support across Central London client sites. You will troubleshoot, manage incidents, and maintain strong customer relationships, ensuring high-quality service delivery.

The role emphasizes ownership of tickets, collaboration with the team, and adherence to SLAs while working with Windows, Office 365, Azure and Active Directory in a fast-paced environment.