Onsite Deskside Engineer - IT Support & Projects

Ultima; Greater London; Sur place; GBP 40 000 - 55 000; Plein temps

Résumé du poste

Trustmarque Ultima in Central London is seeking an experienced Deskside Engineer to provide dedicated onsite IT support for Allsop as part of our Managed Services team.

You will troubleshoot hardware and software, manage Active Directory and Intune, and collaborate with remote Service Desk teams to deliver an exceptional customer experience while contributing to infrastructure projects and workplace technology improvements.

Qualifications

• Strong experience in a 2nd Line Support, Deskside Engineer or similar IT support role.
• Strong knowledge of Windows 10/11, Microsoft 365 and Microsoft Teams.
• Experience supporting Active Directory, Microsoft Entra ID and Microsoft Intune.
• Good understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
• Hands-on experience troubleshooting laptops, desktops, mobile devices and associated hardware.
• Experience supporting meeting room technology and AV equipment.
• Familiarity with ITSM tools such as ServiceNow and ITIL-based processes.
• Excellent communication skills and a genuine passion for delivering outstanding customer service.
• A proactive, organised and practical approach, with the confidence to manage competing priorities.

Responsabilités

• Providing high-quality, face-to-face IT support, taking ownership of incidents and service requests through to resolution.
• Troubleshooting hardware, software, Microsoft 365, networking and connectivity issues.
• Building, configuring and deploying laptops, mobile devices and other end-user equipment.
• Supporting Microsoft Teams, meeting room technology, AV equipment, printers and telephony.
• Managing Microsoft Active Directory, Entra ID and Intune-related support activities.
• Working closely with remote Service Desk teams, technical specialists and third-party suppliers to resolve issues.
• Supporting IT asset management, device refreshes, stock control and user onboarding/offboarding.
• Getting involved in infrastructure and workplace technology projects, taking ownership of technical activities through to completion.
• Maintaining accurate ITSM records and ensuring users are kept informed throughout the support process.
• Building strong relationships with customer stakeholders and acting as a trusted onsite representative of Trustmarque Ultima.

Connaissances

2nd Line Support

Deskside Engineer

Windows 10/11

Microsoft 365

Microsoft Teams

Active Directory

Intune

Networking basics

ServiceNow

ITIL awareness

Outils

Entra ID

Intune

Description du poste

Trustmarque Ultima in Central London is seeking an experienced Deskside Engineer to provide dedicated onsite IT support for Allsop as part of our Managed Services team.

You will troubleshoot hardware and software, manage Active Directory and Intune, and collaborate with remote Service Desk teams to deliver an exceptional customer experience while contributing to infrastructure projects and workplace technology improvements.