Desktop/Windows Support engineer

Randstad Technologies Recruitment; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Randstad Technologies Recruitment is seeking a customer-focused Deskside Support Engineer for a large-scale laptop migration and workplace transformation project in London. You will deliver hands-on, high-touch support to ensure smooth device upgrades and minimal business downtime.

This role requires strong Deskside/EUC support experience and hands-on work with Windows 10/11, M365, Intune, Autopilot, SCCM and Entra ID, with on-site availability five days a week. Must be on-site in Central London.

Qualifications

• Strong background in Deskside/EUC support with enterprise rollout/migration experience.
• Mandatory: Hands-on experience with ManageEngine Desktop Central.
• Solid skills in Windows 10/11, Microsoft 365, Intune, Autopilot, SCCM, and Active Directory/Entra ID.

Responsibilities

• Device Provisioning: Laptop setup, imaging, profile transfers, post-migration validation (Windows 10/11).
• Deskside Support: Floorwalking, walk-up, and white-glove support post-cutover.
• Troubleshooting: Hardware, M365 app, VPN, network, and printer issues.

Skills

Deskside Support

EUC Migration

Windows 10/11

Microsoft 365

Intune

Autopilot

SCCM

Active Directory

Entra ID

ManageEngine Desktop Central

Tools

ManageEngine Desktop Central

Job description

Deskside Support Engineer (Laptop Migration Project)

Location: Central London
Model: 100% On-site (5 days/week)
Contract: Inside IR 35

About the Role

We are hiring a customer-focused Deskside Support Engineer for a large-scale laptop migration and workplace transformation project in London. You will deliver hands-on, high-touch support to ensure smooth device upgrades and minimal business downtime.

Key Responsibilities

• Device Provisioning: Perform laptop setup, imaging, profile transfers, and post-migration validation (Windows 10/11).
• Deskside Support: Deliver floorwalking, walk-up, and "white-glove" support to end-users post-cutover.
• Troubleshooting: Fix hardware, M365 app, VPN, network connectivity, and printer issues.
• Queue Management: Log and resolve migration support tickets in ServiceNow within strict SLAs.

Requirements

• Strong background in Deskside / EUC Support with enterprise rollout/migration experience.
• Mandatory: Hands-on experience with ManageEngine Desktop Central.
• Solid skills in Windows 10/11, Microsoft 365, Intune, Autopilot, SCCM, and Active Directory / Entra ID.
• Customer-first mindset with exceptional face-to-face communication skills.
• Must be fully available 5 days/week on-site in London.