Desk-Side Support Engineer (Windows/macOS) | VIP IT Help

HCL Technologies Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

HCL Technologies Limited is hiring a Desk Side Support Engineer in Greater London. You will provide frontline support for Windows and macOS devices, handle high-volume service desk calls, and serve as the primary escalation point for complex incidents.

The role includes device provisioning with Intune and JAMF, familiar with Microsoft 365, ITSM tools, and AV/Zoom Rooms support. Join a global, diverse team focused on wellbeing and professional growth.

Qualifications

• Hands-on experience supporting Windows and macOS devices.
• Experience handling Service Desk calls during high volume periods.
• Primary escalation point for complex incidents and requests.
• Troubleshoot hardware, software, peripherals, and OS issues.
• Basic knowledge of networking (Wi‑Fi, VPN, LAN).
• Provide VIP/executive support with professionalism.
• Experience with device provisioning/deployment using Intune and JAMF.
• MS 365 support (Outlook, OneDrive, SharePoint, Dropbox).
• Mobile device support (iOS/Android).
• Familiarity with ITSM tools like ServiceNow.
• Experience with conference room/AV tech including Zoom Rooms.
• Diagnose printer, docking station, monitor issues.

Responsibilities

• Work on Windows and MAC devices.
• Take service desk calls when call flow is high.
• Point of escalation for service desk tickets.
• Hardware and software support, basic WiFi knowledge.
• VIP support.
• Join a supportive, diverse global team with a brilliant culture.
• Great opportunities to upskill and get involved in exciting projects.
• Total Wellbeing focus; CSR, Diversity, Women Connect, Sparks engagement.
• For more information, visit www.hcltech.com.

Skills

Windows support

macOS support

Service Desk

VIP support

Troubleshooting

Networking basics

Tools

Intune

JAMF

ServiceNow

ITSM

Job description

HCL Technologies Limited is hiring a Desk Side Support Engineer in Greater London. You will provide frontline support for Windows and macOS devices, handle high-volume service desk calls, and serve as the primary escalation point for complex incidents.

The role includes device provisioning with Intune and JAMF, familiar with Microsoft 365, ITSM tools, and AV/Zoom Rooms support. Join a global, diverse team focused on wellbeing and professional growth.