Desktop Support Engineer

Intuit ED Ltd; Milton Keynes; On-site; GBP 25,000 - 34,000; Full time

Job summary

Intuit ED Ltd in Milton Keynes seeks an IT Desktop Support Specialist to deliver 1st/2nd line assistance for staff, covering desktops, laptops, printers and mobile devices. The role involves OS installs, AD validation and device enrollment via Intune, Autopilot and SCCM, plus ongoing incident management.

The ideal candidate has hands-on experience with Windows OS, Office, AD, and ticketing workflows. On-site availability in Milton Keynes is required.

Qualifications

• 1–3 years in IT desktop support or related field.
• Experience with desktops, laptops, printers and mobile devices.
• Strong Windows OS and Office knowledge.
• Experience administering Active Directory and user accounts.
• Familiarity with Intune/Autopilot/SCCM enrollment and management.

Responsibilities

• Provide first/second level IT support to staff.
• Work with third party vendors to resolve complex issues.
• Communicate issue status and resolutions in a timely manner.
• Maintain incident tickets with updates and notes.
• Install, upgrade, and troubleshoot Windows OS and Office apps.

Skills

Desktops & laptops support

Printers & mobile devices support

Remote PC control

Video conferencing

OS diagnostics & troubleshooting

Tools

SCCM

Autopilot

Intune

Ticketing tool

Active Directory

Job description

ELIGIBILITY:

British Citizen or Any other valid work permit for United Kingdom

CONTRACT LENGTH:

1 year

This is an immediate requirement. Those who stay in Milton Keynes or can commute to the office location in Milton Keynes are preferred.

This role involves providing technical support to staff for desktop computers, applications, and associated technology. Responsibilities include specifying, installing, and testing computer systems and peripherals according to established standards. The position requires interacting with application software and operating systems to diagnose and address unique, non-recurring issues.

REQUIRED TECHNICAL SKILLS AND EXPERIENCE

Proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc. SCCM, Autopilot, Intune Knowledge of ticketing tool is a must Robust technical expertise in Microsoft Windows desktop operating systems and business productivity applications such as Office. Experience in administering MS Active Directory, including managing users, groups, policies, and related concepts. Validating device enrolment in Intune (using read only permissions) Validating user account in AD (using read only permissions) Performing OS installs / restores Troubleshooting basic desk side support issues

REQUIRED EXPERIENCE

Minimum of 1-3 years of relevant experience in the field or a related area is mandatory. Previous experience with Desktops, Workstations, Notebooks, and Printers is essential. Collaboration skills, including remote PC control and proficiency in video conferencing. Troubleshooting and supporting PC software/hardware, smartphones, application issues, installations, upgrades, cloud data storage, printing, Microsoft O/S, O365. Onsite – Meeting and supporting our onsite users is an essential part of our service. We utilize remote support tools to support our remote workers and unmanned offices. Assisting as necessary with hardware and software upgrades and rollouts. Responsibilities involve ensuring appropriate levels of support for day-to-day operations and providing hands-on assistance for IT infrastructure projects/upgrades, especially in the workstation domain. Proficient in Microsoft Office applications, including Outlook, Word, and Excel. Comprehensive understanding of Outlook's calendaring tool. Knowledge of Exchange functional accounts and their utilization within Microsoft technologies. Good understanding and experience in troubleshooting & supporting business application platforms. Successful completion of a background security check is a prerequisite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorised desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorised peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
• Microsoft certification would be desired.