Senior Administrator Deskside Services

HCLTech; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

HCL Technologies Limited is hiring a Desk Side Support Engineer in Greater London. You will provide frontline support for Windows and macOS devices, handle high-volume service desk calls, and serve as the primary escalation point for complex incidents.

The role includes device provisioning with Intune and JAMF, familiar with Microsoft 365, ITSM tools, and AV/Zoom Rooms support. Join a global, diverse team focused on wellbeing and professional growth.

Qualifications

• Hands-on experience supporting Windows and macOS devices.
• Experience handling Service Desk calls during high volume periods.
• Primary escalation point for complex incidents and requests.
• Troubleshoot hardware, software, peripherals, and OS issues.
• Basic knowledge of networking (Wi‑Fi, VPN, LAN).
• Provide VIP/executive support with professionalism.
• Experience with device provisioning/deployment using Intune and JAMF.
• MS 365 support (Outlook, OneDrive, SharePoint, Dropbox).
• Mobile device support (iOS/Android).
• Familiarity with ITSM tools like ServiceNow.
• Experience with conference room/AV tech including Zoom Rooms.
• Diagnose printer, docking station, monitor issues.

Responsibilities

• Work on Windows and MAC devices.
• Take service desk calls when call flow is high.
• Point of escalation for service desk tickets.
• Hardware and software support, basic WiFi knowledge.
• VIP support.
• Join a supportive, diverse global team with a brilliant culture.
• Great opportunities to upskill and get involved in exciting projects.
• Total Wellbeing focus; CSR, Diversity, Women Connect, Sparks engagement.
• For more information, visit www.hcltech.com.

Skills

Windows support

macOS support

Service Desk

VIP support

Troubleshooting

Networking basics

Tools

Intune

JAMF

ServiceNow

ITSM

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea’s single spark.

It’s that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Desk Side Support Engineer

• Strong hands‑on experience supporting Windows and macOS devices.
• Ability to handle Service Desk calls during periods of high call volume.
• Act as the primary escalation point for complex Service Desk incidents and requests.
• Experience troubleshooting hardware, software, peripheral, and operating system issues.
• Basic knowledge of networking, including Wi‑Fi connectivity, VPN, and LAN troubleshooting.
• Provide white‑glove/VIP executive support with a high level of professionalism and responsiveness.
• Experience with device provisioning, imaging, deployment, and lifecycle management using tools such as Intune, JAMF.
• Knowledge of Microsoft 365, including Outlook, OneDrive, SharePoint and Dropbox support.
• Experience with mobile device support (iOS and Android), including enrollment and troubleshooting.
• Familiarity with ServiceNow or other ITSM ticketing tools for incident, request, and asset management.
• Experience supporting conference room and AV technologies, including Zoom Rooms.
• Ability to diagnose and resolve printer, docking station, monitor, and peripheral issues.
• Excellent troubleshooting, analytical, and problem‑solving skills.

Responsibilities

• Should be able to work on Windows and MAC devices.
• Should be able to take service desk calls when callflow is high
• Point of escalatoin for service desk tickets.
• Hardware, software suppot along, basic wifi knowledge.
• VIP support.
• A supportive, diverse and global team with a brilliant culture.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.
• To know more about us visit - www.hcltech.com
• For more information on how we process your personal data, please refer to HCLTech's Candidate Data Privacy Notice.