Desktop Support Analyst

Intec Select Ltd; City Of London; Hybrid; GBP 44,000 - 58,000; Full time

Job summary

Intec Select Ltd. is seeking a Desktop Support Engineer to handle escalated incidents and requests across devices, apps and access in a London hybrid environment. Contract role with a 275 P/D rate inside IR35.

You will work with 1st line and the wider infrastructure team, growing towards 3rd line or a specialist area as you develop. Strong Windows and AD/M365 skills are essential.

Qualifications

• 2–4 years in a senior service desk role.
• Strong Windows 10/11 troubleshooting and deployment experience.
• Active Directory, Group Policy and Microsoft 365 administration.
• Experience with Intune or SCCM for device management.
• Networking fundamentals (DHCP, DNS, TCP/IP, VPN, Wi-Fi).
• Experience with a ticketing platform (ServiceNow, Jira Service Management or similar).
• Clear communication and a customer-first approach.

Responsibilities

• Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed
• Diagnose and fix complex hardware, software, network and access issues
• Build, image and deploy laptops and desktops using Autopilot, Intune or SCCM
• Manage user accounts, groups, permissions and policies in Active Directory / Entra ID
• Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint
• Support VPN, remote access, printers, mobile devices and MFA issues
• Run onboarding and offboarding, plus patching and software packaging/deployment
• Identify recurring issues, carry out root cause analysis and propose fixes
• Mentor and support 1st line colleagues, and review or improve knowledge base articles
• Contribute to small projects such as OS upgrades, rollouts and office moves

Skills

Senior service desk

Windows troubleshooting

Active Directory

Intune

SCCM

Networking basics

Ticketing systems

Customer focus

Tools

SCCM

Intune

Job description

Desktop Support Engineer - Contract - London

Location: London, Hybrid, 4 days P/W

Type: Contract

Rate: 275 P/D (Inside IR 35)

Overview

We're looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, keeping end users productive across devices, applications and access. You'll work closely with 1st line and the wider infrastructure team, with scope to grow into 3rd line or a specialist area.

Responsibilities

• Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed
• Diagnose and fix complex hardware, software, network and access issues
• Build, image and deploy laptops and desktops using Autopilot, Intune or SCCM
• Manage user accounts, groups, permissions and policies in Active Directory / Entra ID
• Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint
• Support VPN, remote access, printers, mobile devices and MFA issues
• Run onboarding and offboarding, plus patching and software packaging/deployment
• Identify recurring issues, carry out root cause analysis and propose fixes
• Mentor and support 1st line colleagues, and review or improve knowledge base articles
• Contribute to small projects such as OS upgrades, rollouts and office moves

Essential skills

• 2-4 years in a senior service desk role
• Strong Windows 10/11 troubleshooting and deployment experience
• Active Directory, Group Policy and Microsoft 365 administration
• Experience with Intune or SCCM for device management
• Networking fundamentals (DHCP, DNS, TCP/IP, VPN, Wi-Fi)
• Experience with a ticketing platform (ServiceNow, Jira Service Management or similar)
• Clear communication and a customer-first approach