Desk-Based Loss Adjuster – Home Claims & Reinstatement Expert

Aviva plc; Sheffield; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Bonus

Job summary

Aviva plc in Sheffield is seeking a Desk Based Loss Adjuster to own household claims up to £50,000, coordinating with customers, suppliers and field teams. The role combines technical insight with empathy, ensuring cost-effective reinstatement and high-quality outcomes.

The position supports virtual collaboration with field colleagues, with a starting salary of £34,000–£45,000 and a discretionary bonus. Previous BDMA knowledge is desirable but not essential.

Qualifications

• Exceptional empathy and communication skills.
• In-depth expertise in residential property insurance, loss adjusting, or claims.
• BDMA qualification is desirable.
• Ability to interpret scopes and coordinate multiple stakeholders using photos/video.

Responsibilities

• Manage household claims up to £50,000 from instruction to settlement.
• Coordinate with customers, suppliers, and field colleagues.
• Assess building pathology and reinstatement requirements.

Skills

Empathy and communication skills

Residential property insurance

BDMA qualification

Job description

Aviva plc in Sheffield is seeking a Desk Based Loss Adjuster to own household claims up to £50,000, coordinating with customers, suppliers and field teams. The role combines technical insight with empathy, ensuring cost-effective reinstatement and high-quality outcomes.

The position supports virtual collaboration with field colleagues, with a starting salary of £34,000–£45,000 and a discretionary bonus. Previous BDMA knowledge is desirable but not essential.