Desk-Based Loss Adjuster – Home Claims Specialist

Aviva plc; Leeds; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

23 days holidays + bank holidays

Disability & carer support

Shares matching plan

Job summary

Aviva plc in Leeds is seeking a Desk Based Loss Adjuster to own residential property claims up to £50,000. The role blends desk work with collaboration from field colleagues and a trusted supplier network, using remote tools where appropriate.

The ideal candidate demonstrates empathy, strong stakeholder management, and solid claims handling experience in home insurance. A BDMA qualification is desirable but not essential.

Qualifications

• Empathy and strong customer-facing communication are essential.
• Experience in residential property insurance and loss adjusting is preferred.
• BDMA qualification is desirable but not mandatory.

Responsibilities

• Own claims from instruction through settlement for properties up to £50,000.
• Coordinate with customers, suppliers, and field colleagues to ensure timely outcomes.
• Interpret scope of works and building pathology using remote tools when on-site visits are limited.

Skills

Empathy

Stakeholder management

Claims handling

Residential property knowledge

Education

BDMA qualification (desirable)

Tools

Photos

Video

Remote tools

Job description

Aviva plc in Leeds is seeking a Desk Based Loss Adjuster to own residential property claims up to £50,000. The role blends desk work with collaboration from field colleagues and a trusted supplier network, using remote tools where appropriate.

The ideal candidate demonstrates empathy, strong stakeholder management, and solid claims handling experience in home insurance. A BDMA qualification is desirable but not essential.