Desk-Based Loss Adjuster: Residential Claims Expert

Aviva plc; Perth; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunity — 8% of annualsalary

Generous pension scheme — up to 14%

29 days holidays + bank holidays

Staff discounts on Aviva products

Share plan and Save As You Earn

Job summary

Aviva plc in Perth is seeking a Desk based Loss Adjuster to own household claims up to £50,000, working collaboratively with field colleagues and suppliers. The role combines technical claims expertise with empathetic customer care in a hybrid setup.

We value strong communication, stakeholder management and problem-solving to deliver fair, high-quality outcomes while maintaining cost effectiveness and speedy reinstatement.

Qualifications

• Experience in Residential property insurance, loss adjusting or technical claims.
• Knowledge of building pathology and reinstatement techniques.
• Ability to interpret scopes and schedule works using photos, video, and remote tools.
• Familiar with contractor management and health and safety regulations.

Responsibilities

• Manage household claims up to £50,000 from instruction to settlement.
• Coordinate with field colleagues and trusted suppliers to deliver timely outcomes.
• Apply technical judgement to balance cost effectiveness with customer care.

Skills

Empathy

Communication

Stakeholder management

Project management

Team collaboration

Education

BDMA qualification

Job description

Aviva plc in Perth is seeking a Desk based Loss Adjuster to own household claims up to £50,000, working collaboratively with field colleagues and suppliers. The role combines technical claims expertise with empathetic customer care in a hybrid setup.

We value strong communication, stakeholder management and problem-solving to deliver fair, high-quality outcomes while maintaining cost effectiveness and speedy reinstatement.