Desk Adjuster / Property Claims Handler

Exchange Street Claims ltd; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company in Leeds seeks a Desk Adjuster to manage domestic property claims. This role involves guiding policyholders through the claims process, investigating claims, and negotiating settlements. Ideal candidates will have experience in claims management and excellent communication skills. This position offers a supportive work environment and the opportunity to make a difference in customers' experiences.

Qualifications

• Proven experience in managing property claims.
• Strong negotiation skills and attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Manage and process domestic property claims efficiently.
• Provide exceptional customer service to policyholders.
• Investigate claims determining liability and coverage.
• Collaborate with stakeholders for timely resolution.
• Prepare detailed claim reports.
• Negotiate settlements per company policies.
• Maintain comprehensive claims records.

Job description

Overview

As a Desk Adjuster, you will be the main point of contact for policyholders dealing with property claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.

Responsibilities

• Manage and process domestic property claims efficiently and accurately.
• Provide exceptional customer service by guiding policyholders through the claims process.
• Investigate claims to determine liability and policy coverage.
• Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
• Prepare detailed and accurate claim reports.
• Negotiate settlements in line with company policies and procedures.
• Maintain comprehensive and up-to-date records of all claims handled.

Interested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims 0161 667 0428/[e-mail] Job Ref: CD195. For all other vacancies, take a look at our website - exchange-street.co.uk.