Derivatives Margin Services: Service Delivery Analyst

Next Frontier Capital; Bournemouth; On-site; GBP 60,000 - 85,000; Full time

Job summary

J.P. Morgan’s Margin Services Operations team seeks a Service Delivery Analyst to enhance the client experience across a diverse portfolio of buy-side derivatives clients.

You will manage client queries end-to-end, monitor service levels, and collaborate with stakeholders to drive improvements in operating models and processes. You will work with Relationship Management and Client Service teams on service reviews and due diligence workshops, developing networks across the business and

Qualifications

• Strong verbal and written communication for executive messaging.
• Effective client management and ability to deliver challenging messages.
• Excellent attention to detail and accuracy in complex financial contexts.
• Ability to understand and interpret complex financial models.

Responsibilities

• Manage incoming and outgoing client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to clients, owning escalations from identification to remediation.
• Utilise data to provide meaningful analysis to clients and highlight areas for improvement.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop networks of internal stakeholders across the business.
• Contribute to key workstreams and projects across OSD, cross-region and cross-function collaboration.
• Provide reporting, analytics and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables and drive action plans.
• Coordinate team activities and prepare materials for Town Halls and strategy sessions.
• Maintain internal resources and documentation on collaboration sites like SharePoint.
• Participate in collaborative initiatives to simplify and improve operational processes.

Skills

Communication skills

Client management

Attention to detail

Financial model understanding

Data analysis

Time management

Independent worker

Job description

J.P. Morgan’s Margin Services Operations team seeks a Service Delivery Analyst to enhance the client experience across a diverse portfolio of buy-side derivatives clients.

You will manage client queries end-to-end, monitor service levels, and collaborate with stakeholders to drive improvements in operating models and processes. You will work with Relationship Management and Client Service teams on service reviews and due diligence workshops, developing networks across the business and