Margin Services Operations Service Delivery - Senior Associate

JPMorganChase; Bournemouth; On-site; GBP 55,000 - 90,000; Full time

Job summary

J.P. Morgan in Bournemouth is seeking a Service Delivery Senior Associate to enhance client experience across a diverse Buy-side Derivatives client base.

You will support Margin Services Operations (OSD) with end-to-end client queries, maintain service levels, and analyse data to drive improvements. Collaborating with Relationship Management and Client Service teams, you will deliver client reviews and workshops, build stakeholder networks, and support cross-region projects while contributing to

Qualifications

• Strong verbal and written communication for clear executive messaging.
• Effective client management and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex financial models.
• Problem-solving and data analysis.
• Strong time management and ability to work under pressure.
• Self-motivated and independent work style.

Responsibilities

• Manage incoming and outgoing client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning escalations from identification through remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams across the OSD teams, collaborating cross-region and cross-function.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Coordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Skills

Client management

Executive messaging

Attention to detail

Financial modelling

Problem solving

Time management

Independent working

Job description

Job Description

Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.

Job Description

Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.

Margin Services Operations is a diverse, rapidly-growing area offering a wide variety of Collateral-based products to a varied Client-base, ranging from Broker Dealer groups to Hedge Funds, Pension Funds and Global Fund Managers. The Trading Services Operations function supports 3 main products: Derivatives (MS), Securities Lending (SCM) and Tri Party Repo (TPR). This role is within the Derivatives (MS) group, and specifically the Operational Service Delivery (OSD) team.

As a Service Delivery Senior Associate within the Margin Services Operations Service Delivery (OSD) team, you will promote strategic initiatives that shape the future of the Margin Services business and support the success of Global Operations.

Job Responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Required Qualifications, Capabilities, And Skills

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self-motivated, tenacious and able to work with high degree of independence.

Preferred Qualifications, Capabilities, And Skills

• Experience within collateral or derivatives.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.