Senior Margin Services Ops: Client Experience & Delivery

JPMorganChase; Bournemouth; On-site; GBP 55,000 - 90,000; Full time

Job summary

J.P. Morgan in Bournemouth is seeking a Service Delivery Senior Associate to enhance client experience across a diverse Buy-side Derivatives client base.

You will support Margin Services Operations (OSD) with end-to-end client queries, maintain service levels, and analyse data to drive improvements. Collaborating with Relationship Management and Client Service teams, you will deliver client reviews and workshops, build stakeholder networks, and support cross-region projects while contributing to

Qualifications

• Strong verbal and written communication for clear executive messaging.
• Effective client management and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex financial models.
• Problem-solving and data analysis.
• Strong time management and ability to work under pressure.
• Self-motivated and independent work style.

Responsibilities

• Manage incoming and outgoing client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning escalations from identification through remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams across the OSD teams, collaborating cross-region and cross-function.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Coordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Skills

Client management

Executive messaging

Attention to detail

Financial modelling

Problem solving

Time management

Independent working

Job description

J.P. Morgan in Bournemouth is seeking a Service Delivery Senior Associate to enhance client experience across a diverse Buy-side Derivatives client base.

You will support Margin Services Operations (OSD) with end-to-end client queries, maintain service levels, and analyse data to drive improvements. Collaborating with Relationship Management and Client Service teams, you will deliver client reviews and workshops, build stakeholder networks, and support cross-region projects while contributing to