Service Delivery Analyst — Margin Services Operations

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 45,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a Service Delivery Analyst within the Margin Services Operations - Operational Service Delivery (OSD) team to help proactively enhance the client experience for a diverse Buy-side Derivatives client base.

As part of the OSD team you will manage incoming and outgoing client queries, monitor and maintain operational service levels, perform data-driven insights, and collaborate with Relationship Management and Client Service to deliver reviews,

Qualifications

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self-motivated, tenacious and able to work with high degree of independence.
• Experience within Collateral or Derivatives

Responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Job description

JPMorgan Chase & Co. in the United Kingdom is seeking a Service Delivery Analyst within the Margin Services Operations - Operational Service Delivery (OSD) team to help proactively enhance the client experience for a diverse Buy-side Derivatives client base.

As part of the OSD team you will manage incoming and outgoing client queries, monitor and maintain operational service levels, perform data-driven insights, and collaborate with Relationship Management and Client Service to deliver reviews,