Senior Associate, Margin Services Operations & Client Experience

Fairygodboss; England; On-site; GBP 60,000 - 85,000; Full time

Job summary

J.P. Morgan is seeking a Service Delivery Senior Associate in the Margin Services Operations Service Delivery (OSD) team to help enhance the client experience across a diverse set of buy-side derivatives clients.

You will manage inquiries and monitor service levels end-to-end. You will partner with Relationship Management, provide data-driven insights, support audits and regulatory deliverables, and contribute to cross-region initiatives.

Qualifications

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self-motivated, tenacious and able to work with high degree of independence.

Responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Skills

Executive communication

Client management

Attention to detail

Financial models understanding

Data analysis

Time management

Independent working

Collaboration

Tools

SharePoint

Job description

J.P. Morgan is seeking a Service Delivery Senior Associate in the Margin Services Operations Service Delivery (OSD) team to help enhance the client experience across a diverse set of buy-side derivatives clients.

You will manage inquiries and monitor service levels end-to-end. You will partner with Relationship Management, provide data-driven insights, support audits and regulatory deliverables, and contribute to cross-region initiatives.