Margin Services Operations Service Delivery - Senior Associate (Part Time)

Next Frontier Capital; Bournemouth; On-site; GBP 60,000 - 85,000; Full time

Job summary

J.P. Morgan’s Margin Services Operations team seeks a Service Delivery Analyst to enhance the client experience across a diverse portfolio of buy-side derivatives clients.

You will manage client queries end-to-end, monitor service levels, and collaborate with stakeholders to drive improvements in operating models and processes. You will work with Relationship Management and Client Service teams on service reviews and due diligence workshops, developing networks across the business and

Qualifications

• Strong verbal and written communication for executive messaging.
• Effective client management and ability to deliver challenging messages.
• Excellent attention to detail and accuracy in complex financial contexts.
• Ability to understand and interpret complex financial models.

Responsibilities

• Manage incoming and outgoing client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to clients, owning escalations from identification to remediation.
• Utilise data to provide meaningful analysis to clients and highlight areas for improvement.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop networks of internal stakeholders across the business.
• Contribute to key workstreams and projects across OSD, cross-region and cross-function collaboration.
• Provide reporting, analytics and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables and drive action plans.
• Coordinate team activities and prepare materials for Town Halls and strategy sessions.
• Maintain internal resources and documentation on collaboration sites like SharePoint.
• Participate in collaborative initiatives to simplify and improve operational processes.

Skills

Communication skills

Client management

Attention to detail

Financial model understanding

Data analysis

Time management

Independent worker

Job description

Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.

Margin Services Operations is a diverse, rapidly-growing area offering a wide variety of Collateral-based products to a varied Client-base, ranging from Broker Dealer groups to Hedge Funds, Pension Funds and Global Fund Managers. The Trading Services Operations function supports 3 main products: Derivatives (MS), Securities Lending (SCM) and Tri Party Repo (TPR). This role is within the Derivatives (MS) group, and specifically the Operational Service Delivery (OSD) team.

As a Service Delivery Analyst within the Margin Services Operations Service Delivery (OSD) team you will have the opportunity to drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations. As a member of the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

Job responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Required Qualifications, Capabilities, and Skills

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self-motivated, tenacious and able to work with high degree of independence.

Preferred Qualifications, Capabilities, and Skills

• Experience within collateral or derivatives

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Drive margin service delivery for buy-side derivatives clients; resolve issues fast, elevate experience, lead change.