Margin Services Ops: Client Experience & Analytics Analyst

JPMorganChase; Bournemouth; On-site; GBP 50,000 - 90,000; Full time

Job summary

J.P. Morgan is seeking a Service Delivery Analyst in Bournemouth, UK to join the Margin Services OSD team. You will manage client queries, monitor service levels, and collaborate with stakeholder teams to deliver operational improvements.

The role focuses on delivering high-quality client service in a fast-paced derivatives environment, with opportunities to contribute to audits, workshops, and cross-region projects. Strong communication and data-analysis skills are essential.

Qualifications

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.

Responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Skills

Executive communication

Client management

Detail orientation

Financial models understanding

Problem solving

Time management

Independence

Tools

SharePoint

Job description

J.P. Morgan is seeking a Service Delivery Analyst in Bournemouth, UK to join the Margin Services OSD team. You will manage client queries, monitor service levels, and collaborate with stakeholder teams to deliver operational improvements.

The role focuses on delivering high-quality client service in a fast-paced derivatives environment, with opportunities to contribute to audits, workshops, and cross-region projects. Strong communication and data-analysis skills are essential.