Senior Associate, Margin Services Ops & Client Experience

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Bournemouth is seeking a Service Delivery Senior Associate within the Margin Services Operations Service Delivery (OSD) team.

The role focuses on managing client queries end-to-end, monitoring service levels, and delivering data-driven insights to optimise client operating models. You will partner with Relationship Management and Client Service teams, drive improvements across processes, and coordinate cross-region projects.

Qualifications

• Strong verbal and written communication
• Effective Client Management skills
• Excellent attention to detail and accuracy
• Ability to understand complex models within the financial sphere
• Problem-solving and data analysis
• Strong time management and ability to work under pressure
• Self-motivated and independent work style

Responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning escalations from identification to remediation.
• Utilise data to provide meaningful analysis to Clients highlighting areas for improvement.
• Partner with Relationship Management and Client Service teams for Client Service Reviews and Due Diligence workshops.
• Develop networks of internal Stakeholders across the business.
• Contribute to key workstreams and projects across OSD teams, cross-region and cross-function.
• Provide reporting, analytical and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables and drive action plans.
• Coordinate team activities and prepare materials for Town Halls and strategy sessions.
• Maintain internal resources on SharePoint and collaboration sites.
• Participate in initiatives to simplify and improve operational processes.

Skills

Client management

Data analysis

Executive communication

Attention to detail

Time management

Independent work

Tools

SharePoint

Job description

JPMorgan Chase & Co. in Bournemouth is seeking a Service Delivery Senior Associate within the Margin Services Operations Service Delivery (OSD) team.

The role focuses on managing client queries end-to-end, monitoring service levels, and delivering data-driven insights to optimise client operating models. You will partner with Relationship Management and Client Service teams, drive improvements across processes, and coordinate cross-region projects.