Deputy Venue Manager

Gosfield Hall LTD; Essex; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wedding venue company in Essex is seeking a Deputy Venue Manager to lead the team and enhance client experiences. The ideal candidate will have strong leadership skills and a passion for customer service. This role offers competitive salary, training, and benefits in a dynamic environment dedicated to unforgettable weddings.

Benefits

Competitive salary

Training & development

Incentives & benefits

Company events

Free parking

Qualifications

• 1+ year of experience in customer service preferred.
• Ability to manage invoices and administrative tasks efficiently.
• Strong leadership skills to motivate and train team members.

Responsibilities

• Lead the team in the absence of the venue manager.
• Support planning meetings and client communication.
• Assist with event execution and upselling opportunities.

Skills

Customer service

Organizational skills

Team leadership

Sales focus

Adaptability

Job description

Are you ready to take your career to the next level in a fast-paced, exciting environment where you’ll help deliver unforgettable wedding experiences? Join our team as a Deputy Venue Manager and become an integral part of a family-run company with over 30 years of expertise in creating dream weddings.

At Country House Weddings, our exclusive-use venues and all-inclusive packages ensure every couple’s wedding day is perfect from start to finish. From expert chefs to experienced wedding managers, passionate housekeepers, and dedicated grounds teams, we work together to provide top-quality service.

What You’ll Do

• Leadership & Team Support: Be the main point of contact in the absence of the venue manager, leading by example and training staff to deliver exceptional service.
• Couple Engagement: Support planning meetings, show rounds, and client communication, ensuring a seamless experience for couples from start to finish.
• Wedding Sales: Act as a key support for the sales manager, taking a keen interest in wedding sales and helping to maximise booking opportunities.
• Administrative Duties: Generate and amend invoices, produce accurate running orders, and ensure accommodation sales are maximised.
• Event Support: Assist with open days, dinner date evenings, upselling opportunities, and ensuring smooth event execution.
• Brand Representation: Act as a brand ambassador, promoting consistency across communication and assisting with social media and marketing tasks.
• Health & Safety: Maintain a safe environment, including administering first aid when needed and keeping up-to-date with documentation such as fire and accident reports.

About You

• Customer-Focused: A passion for delivering outstanding service and creating memorable experiences.
• Organised & Detail-Oriented: Strong administrative skills with the ability to manage invoices, schedules, and communication efficiently.
• Team Player & Leader: Approachable, calm under pressure, and skilled at motivating and training your team.
• Sales-Minded: Proactive in supporting the sales manager and driving wedding sales.
• Proactive & Driven: Committed to upselling opportunities and promoting repeat business.
• Adaptable: Comfortable wearing multiple hats, from administrative tasks to hosting events.

What We Offer

• Training & Development: We’re committed to helping you grow your skills and progress within our group.
• Competitive Salary: Regularly reviewed to align with industry standards.
• Incentives & Benefits: Tipjar for sharing tips, Wagestream for flexible access to wages, store discounts, Octopus electric car salary sacrifice scheme.
• Company Events: Paid staff events to celebrate team success.
• Free Parking: Convenient on-site parking at all venues.
• Experience & Commitment: Minimum of 1 year of customer service experience (preferred).
• Full-time, permanent role requiring flexibility to meet the demands of a dynamic wedding schedule.

If you’re a motivated, detail-oriented individual with a passion for creating exceptional wedding experiences and driving sales success, we’d love to hear from you! Apply today to join our Country House Weddings family as a Deputy Venue Manager.

Our stunning Georgian Mansion is set in 10 acres of manicured grounds and parkland overlooking Gosfield Lake. A former Royal Palace, Gosfield Hall boasts an extravagant ballroom, reception rooms and ample accommodation, as well as four ceremony spaces including Queen Charlotte's Gallery and the Grand Salon.

Gosfield Hall joined the Country House Weddings portfolio of hand-picked wedding venues in 2004 and has been offering dream weddings ever since. Our exclusive-use, all-inclusive wedding packages take care of your wedding day from start to finish, overseen by our expert team.

From specialist wedding chefs, experienced personal wedding managers and a fantastic wait team, to knowledgeable grounds teams and passionate housekeepers, our teams pride themselves on providing a top-quality service that helps make our weddings a success.

Country House Weddings offers six hand-picked wedding venues across Essex, Cambridgeshire, Warwickshire, Somerset and Gloucestershire. Each one is chosen for its picturesque location, charming exterior, and opulent interiors, whether that be a Georgian Mansion, Tudor Manor or fairy-tale castle.

Country House Weddings specialises in weddings, providing exclusive use of the venues to couples from midday to midnight on the day of the wedding, while also offering all-inclusive wedding packages to ensure a couple's wedding runs smoothly from start to finish. This includes, although not limited to, multiple wedding ceremony options per venue, a three-course wedding breakfast created by expert chefs who specialise in wedding catering, fully stocked bars, and an evening reception with buffet, DJ and disco.

The multi-award-winning venues are highly-regarded as some of the most sought-after wedding venues in the UK, with the team at each venue offering an above-and-beyond service to our couples. With over 35 years of experience making wedding dreams come true, Country House Weddings is the perfect choice for anyone looking for a beautiful country house for their big day.