Deputy Store Manager Designate - Bournemouth

Pets at Home Limited; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pet care retailer in Bournemouth is seeking a Deputy Store Manager Designate to oversee daily store operations and lead the team. Candidates should have retail management experience, strong leadership skills, and a passion for providing exceptional customer service. The role includes responsibilities such as driving sales performance, managing stock, and ensuring compliance with health and safety. Employees benefit from annual bonuses, generous leave, and discounts on products.

Benefits

Annual bonus opportunities

28 days paid leave

Life assurance

Company pension contribution

Colleague discounts

Qualifications

• 1+ year of management experience in a retail environment.
• Strong communication and leadership skills to inspire the team.
• Willingness to undergo 6 months of extensive training.

Responsibilities

• Lead and inspire team for a customer-focused experience.
• Drive sales performance and achieve KPIs.
• Oversee daily store operations including recruitment.

Skills

Management experience

Communication skills

Leadership skills

Retail passion

Flexibility for shifts

Job description

As a Deputy Store Manager Designate, as the Deputy Store Manager, you'll work closely with several Store Manager in the local area to oversee the store's day-to-day operations and ensure the best possible experience for our customers and their pets.

Key responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer‑focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store's overall success.

We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Qualifications and skills

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7‑day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

We're Pets at Home – if you're someone who loves pets, you might already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community‑focused pet care stores – where local people work with local pet owners and help local pets.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4× your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.