Deputy Practice Manager

The Methodist Church in Britain; Wollaton; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Work-life balance

Supportive team culture

Job summary

Welton Family Health Centre in Wollaton is seeking a Deputy Practice Manager to support the Practice Manager and GP Partners in day-to-day operations, ensuring smooth running of non-clinical teams and governance.

You will lead service improvement, manage budgets and finance activities, oversee bookkeeping, payroll support, and NHS contracts income, while maintaining CQC compliance and strong stakeholder relationships.

Qualifications

• Experience in practice management, healthcare administration or a comparable leadership role.
• Practical experience of financial administration, budgeting, bookkeeping or management accounts.

Responsibilities

• Deputise for the Practice Manager during periods of absence.
• Lead reception, administration and wider non-clinical teams.
• Maintain policies, procedures, governance systems and CQC compliance.
• Support the Practice Manager with the smooth running of the practice.
• Lead service improvement, workflow redesign and new system implementation.
• Build working relationships with GP Partners, staff, patients and external organisations.
• Prepare, monitor and review practice budgets, cash flow and forecasts.
• Maintain accurate financial records and oversee bookkeeping.
• Manage purchase and sales ledgers, supplier invoices, payments and credit control.
• Support payroll preparation, pensions administration and reconciliations.
• Monitor income from NHS contracts, enhanced services, PCN activity, claims and private work.
• Complete monthly bank, income and expenditure reconciliations and investigate discrepancies.

Skills

IT skills

Communication

Leadership

Organisational skills

Problem-solving

Confidentiality

Tools

SystmOne

MS Office

Payroll software

Accounting software

Job description

Deputy Practice Manager post at Welton Family Health Centre, a GP surgery, supporting the Practice Manager and GP Partners in running the practice day to day and covering for them when absent. Work includes leading the non-clinical teams, keeping policies and CQC compliance in order, and driving service improvement. Finance is a large share of the role, covering budgets, bookkeeping, ledgers, payroll support and monthly reconciliations. Candidates need prior practice or healthcare management experience and a solid grounding in financial administration.

What the job involves

• Deputise for the Practice Manager during periods of absence
• Lead reception, administration and wider non-clinical teams
• Maintain policies, procedures, governance systems and CQC compliance
• Support the Practice Manager with the smooth running of the practice
• Lead service improvement, workflow redesign and new system implementation
• Build working relationships with GP Partners, staff, patients, the PCN and external organisations
• Prepare, monitor and review practice budgets, cash flow and forecasts
• Maintain accurate financial records and oversee bookkeeping
• Manage purchase and sales ledgers, supplier invoices, payments and credit control
• Support payroll preparation, pensions administration and reconciliations
• Monitor income from NHS contracts, enhanced services, PCN activity, claims and private work
• Complete monthly bank, income and expenditure reconciliations and investigate discrepancies

What’s required

Experience

• Experience in practice management, healthcare administration, business management or a comparable leadership role
• Practical experience of financial administration, budgeting, bookkeeping or management accounts

Skills & knowledge

• Strong IT skills, including Microsoft Office and financial systems
• Excellent communication, leadership and interpersonal skills
• Working accurately, using initiative and keeping information confidential
• Flexible, solutions-focused approach committed to high-quality patient services
• Strong organisational and problem-solving skills
• Confident, approachable manager able to handle sensitive financial and personnel information

Nice to have

• Previous experience within general practice, primary care or the NHS
• Knowledge of GP contracts, QOF, enhanced services, PCNs and CQC standards
• Experience of SystmOne or another clinical system
• A relevant management, finance, bookkeeping or accounting qualification

What’s offered

• Supportive team culture
• Work-life balance