Deputy Practice Manager (Maternity Cover)

The Methodist Church in Britain; Brentwood; On-site; GBP 30,000 - 38,000; Part time

Benefits offered by this job

Friendly working environment

Flexible hours within surgery hours

Peer support

25 days holiday (pro rata)

NHS pension

Free on-site parking

Job summary

Tile House Surgery is seeking a Deputy Practice Manager for a 12‑month maternity cover role starting in early November 2026. The post supports the Practice Manager with daily operations, staff queries, system access and telephony, and provides management cover in their absence.

The role is 30 hours over four days (Mon, Wed, Thu, Fri) in a large training GP practice with c.13,000 patients. Significant NHS GP practice experience and knowledge of SystmOne and e-RS are required.

Qualifications

• Significant NHS GP practice experience is required.
• Experience advising multidisciplinary teams.
• Experience supporting staff and staff onboarding/offboarding.

Responsibilities

• Act as primary contact for staff queries on policies, procedures, systems and day-to-day operations.
• Support Practice Manager in implementing policies and service improvements.
• Provide guidance to clinical and administrative teams to keep services running smoothly.
• Provide management cover in the Practice Manager's absence.
• Coordinate onboarding and offboarding for all staff including system access and telephony.

Skills

NHS GP experience

SystmOne

e-RS

IT systems troubleshooting

Clear communication

Tools

ICE pathology system

Job description

Maternity cover for 12 months as Deputy Practice Manager at Tile House Surgery, a large training GP practice, starting in early November 2026. The post supports the Practice Manager on daily operations, from staff queries and system access to telephony, and covers management in their absence. It is 30 hours over four days, Monday, Wednesday, Thursday and Friday, in a practice of about 13,000 patients. Significant NHS GP practice experience and working knowledge of SystmOne and e-RS are needed.

What the job involves

• Act as the primary contact for staff queries on practice policies, procedures, systems and day-to-day operations
• Support the Practice Manager in implementing policies, procedures and service improvements
• Provide guidance and support to clinical and administrative teams to keep services running efficiently
• Provide management cover and operational support in the Practice Manager's absence
• Coordinate onboarding and offboarding for all staff, including system access, Smartcards, telephony and NHS platforms
• Liaise with IT providers and internal teams on system access, functionality and troubleshooting
• Act as Practice Privacy Officer, supporting data protection and information governance compliance
• Assist with workforce planning and rota management across clinical teams
• Coordinate medical student rotas and placements
• Monitor mandatory training and e-learning compliance, following up with staff where needed
• Support telephony systems, including X-on configuration, messaging updates and issue resolution
• Coordinate housebound vaccination services and the associated patient lists

Experience

• Significant experience in an NHS GP practice environment
• Experience supporting and advising multidisciplinary teams
• Experience supporting and advising staff
• Working with SystmOne, e-RS, the ICE pathology system and clinical pathways
• Knowledge of primary care operational processes
• Knowledge of vaccination programme delivery and NHS contractual requirements

Skills & knowledge

• Excellent organisational and prioritisation skills
• Excellent communication and interpersonal skills
• Strong problem-solving
• IT systems administration and troubleshooting
• Managing competing priorities and working under pressure
• Microsoft Office and SystmOne competence

Other

• Managing confidential information appropriately
• Working independently and using initiative

Nice to have

• Experience of rota coordination
• Experience supporting research activity within primary care
• Knowledge of CQC standards and NHS contractual requirements

What’s offered

• Supportive and friendly working environment
• Flexible working hours within surgery opening hours and cover required
• Peer support
• 25 days holiday (pro rata)
• NHS pension
• Free on-site parking