Deputy Partnership Manager

Serco Limited; Birmingham; On-site; GBP 46,000 - 52,000; Full time

Job summary

A leading leisure organization in Birmingham is seeking a Deputy Partnership Manager to support the mission of helping people make the most of every day. This role involves leading teams across multiple leisure facilities and driving continuous improvement and high standards of service. The ideal candidate will have a proven track record in leadership within the leisure sector, along with excellent communication and operational skills. The position offers competitive benefits including a salary range of £46,000 - £52,000 per annum.

Benefits

Holidays: 21 days plus bank holidays

Free gym access and exercise facilities

Employee Assistance Programme

Wide range of learning opportunities

Up to 6% contributory pension scheme

Discounts across retailers

Paid volunteering day

Qualifications

• Proven experience leading large teams in the leisure or hospitality sector.
• Strong commercial awareness with the ability to plan effectively.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide strong, inspirational leadership across multiple sites.
• Oversee financial and operational performance.
• Build strong partnerships with key stakeholders.
• Drive high standards of customer service and safety.

Skills

Leadership

Commercial awareness

Communication

Operational planning

Analytical skills

Job description

Location: Two Sites within the Trust

Working Hours: 40 hours per week (mostly Monday to Friday, with some evenings and weekends during events)

Salary: Between £46,000 - £52,000 per annum + excellent benefits + company car

Be part of something exciting.

Birmingham Community Leisure Trust is the largest contract within the Serco Leisure Team. It is made up of Ladywood, Beeches, Wyndley, Northfield, Stetchford, Erdington, Cocks Moors, Billesley and Fox Hollies Leisure Centres and they have recently acquired Alexander Stadium, which is one of the UK's leading athletics venues - a world-class facility that played centre stage at the Birmingham 2022 Commonwealth Games.

As Deputy Partnership Manager in our Leisure Team, you\'ll play a key role in supporting our mission to help people make more of every day. You\'ll be second-in-command on the Birmingham Leisure Contract, helping to deliver outstanding leisure facilities across the city, while leading teams and driving continuous improvement.

What you\'ll do

• Provide strong, inspirational leadership across multiple sites, ensuring staff are engaged, motivated and delivering excellent service.
• Oversee financial and operational performance, ensuring delivery against the agreed business plan.
• Build strong partnerships with Birmingham City Council, BCLT, and other key stakeholders to achieve shared strategic goals.
• Drive high standards of customer service, safety, and compliance across all sites.
• Lead on staff training, development, and succession planning to grow capability within the team.
• Identify growth opportunities and support social outcomes that benefit the local community.

What you\'ll bring

• Proven experience leading large teams in the leisure or hospitality sector.
• Strong commercial awareness with the ability to plan effectively and deliver against financial targets.
• A solid understanding of the leisure sector and how it supports health and wellbeing within communities.
• Excellent communication and stakeholder management skills, with the ability to influence and build strong relationships.
• Analytical, operational and strategic planning skills, combined with a proactive and solutions-focused mindset.
• A full UK driving licence, with the flexibility to travel between sites.

What we offer

• Holidays: 21 days plus bank holidays
• Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Pension: Up to 6% contributory pension scheme
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.