GP Surgery Deputy Ops Manager — Reception & Admin Lead

The Methodist Church in Britain; Grimsby; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Regular team outings funded by the GP

Job summary

Stockbridge Village Medical Centre is recruiting a permanent Deputy Operations Manager to join its senior management team. The post focuses on running the reception and admin teams, managing workflows, and ensuring patients are supported by phone, online and in person.

This full-time role (37.5 hours across four or five days) includes one late evening per week, line managing admin staff, planning rotas, liaising with external services, and ensuring CQC compliance and efficient practice

Qualifications

• Experience in GP surgery operations or team leadership.
• Experience managing reception and admin workflows.
• Experience planning recruitment and training of staff.
• Experience ensuring CQC compliance and governance requirements.

Responsibilities

• Supervise and support the reception and admin teams day to day.
• Plan recruitment, induction and training of new staff, and arrange locum cover.
• Prepare the reception and doctors' rotas, manage annual leave and cover for sickness.
• Oversee systems for CQC compliance and maintain policies and procedures.
• Lead IT with the management team, train staff in practice systems and maintain clinical templates.

Skills

EMIS knowledge

Leadership

People management

Organisation

Tools

EMIS

Job description

Stockbridge Village Medical Centre is recruiting a permanent Deputy Operations Manager to join its senior management team. The post focuses on running the reception and admin teams, managing workflows, and ensuring patients are supported by phone, online and in person.

This full-time role (37.5 hours across four or five days) includes one late evening per week, line managing admin staff, planning rotas, liaising with external services, and ensuring CQC compliance and efficient practice