Deputy Manager - Lead Customer Experience and Team Growth

Tenpin - Wakefield; Wakefield; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading entertainment venue in Wakefield is looking for a Deputy Manager to ensure a fun and engaging environment for customers and staff. You will oversee daily operations, support team development, and drive sales and profits. Ideal candidates will have management experience, a passion for exceptional customer service, and skills in leading large teams. Benefit from an industry-leading bonus scheme, generous holidays, and opportunities for career advancement.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts and Best Doctors

Free Bowling for family & friends

Free Food (when working 6+ hours)

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• Minimum 1 year of management experience in a relevant field.
• Passionate about providing exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Skills

Management experience in leisure, hospitality or retail

Exceptional customer service

Leading and developing large teams

Determined and enthusiastic

Ambitious and eager to progress

Job description

A leading entertainment venue in Wakefield is looking for a Deputy Manager to ensure a fun and engaging environment for customers and staff. You will oversee daily operations, support team development, and drive sales and profits. Ideal candidates will have management experience, a passion for exceptional customer service, and skills in leading large teams. Benefit from an industry-leading bonus scheme, generous holidays, and opportunities for career advancement.