Deputy Manager

Today Moss; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent menswear brand in the United Kingdom is searching for a retail manager. Your role will inspire the team, oversee store performance, and ensure outstanding customer service. You will lead initiatives for team development and operational efficiency while nurturing a culture of high performance. An effective leader with retail management experience is essential for creating exceptional customer experiences through tailored guidance and support. Join us in our mission to style individuals for moments that matter.

Benefits

70% employee discount

Generous bonus scheme

Financial support for commuting

Eco-friendly travel scheme

Employee wellbeing benefits

Access to online learning platform

Celebratory gifts for personal milestones

Qualifications

• Strong background in retail management is essential.
• Ability to lead and develop a team effectively.
• Experience in retail operations and customer service.

Responsibilities

• Guide and motivate the team to achieve sales goals.
• Deliver excellent customer experiences consistently.
• Support recruitment and manage the colleague lifecycle.

Skills

Customer service excellence

Team leadership

Retail operations

Data analytics

Visual merchandising

Job description

You are an inspirational role model who plays a key role assisting the Store Manager, leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes with a strong background in retail management. You will possess people skills and a high level of operational efficiency and commercially drive the business forward.

Responsibilities

• Showcase outstanding in‑store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• Support the Store Manager in driving high productivity by creating and role‑modeling an environment where the team strives to achieve and exceed one transaction per hour.
• Lead and develop the team; conduct regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high‑performance culture.
• Utilize sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
• Follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
• Be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
• Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
• Ensure management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
• Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
• Maximise sales, ensure great customer service, minimise costs and optimise operational efficiency, taking real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency.
• Experience in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experienced in creating diverse and brand‑aligned visual displays.
• Understanding of retail business growth strategies.

About You

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self‑improvement, efficient time management, multi‑tasking, and resilience in adapting to challenges.
• Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship‑building skills.
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.

Our Vision

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens.

Rewards & Benefits

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco‑friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.