Deputy Manager

Shepherd Neame Ltd; Whitstable; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Staff tip share

Early wage withdrawal

Food & drink discount

Overnight stay discount

Shop discounts

Pension scheme

Career development

Flexible hours

Job summary

Shepherd Neame Ltd is seeking a Deputy Manager for a historic pub with rooms. You’ll be the General Manager’s second-in-command, leading a team to deliver outstanding hospitality, manage daily operations, and uphold company standards.

This role combines hands-on service with people development and business improvement. You’ll drive guest satisfaction, training, and performance management while maintaining stock control and regulatory compliance, with a focus on creating memorable experiences for

Qualifications

• Experience leading hospitality teams in a high-volume pub or hotel environment.
• Proven ability to train, develop and manage staff performance.
• Strong focus on guest experience, service standards and efficiency.

Responsibilities

• Act as second-in-command to the General Manager, supporting daily operations.
• Lead and motivate the team to deliver exceptional service and uphold standards.
• Assist with staff training, development and performance reviews.
• Manage stock control, ordering and cost efficiency.
• Ensure compliance with health, safety and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

Skills

Leadership

Team management

Customer service

Training & development

Cost control

Health & safety

Communication

Problem solving

Job description

At Shepherd Neame, we know that great leadership creates memorable experiences. As a Deputy Manager, you'll be the number two, playing a key role in running the pub efficiently, leading the team, and delivering outstanding hospitality. You'll be hands-on in operations, ensuring smooth service and a fantastic experience for every guest. This is an exciting opportunity for someone with a passion for people and a drive to progress in hospitality management. Where You'll Be Working This historic pub with rooms, which dates back to 1867, boasts a prominent position at the top of the High Street. It has recently undergone an extensive transformation, retaining its unique character while introducing a stylish look and feel. What You'll Do

• Act as the General Manager's second-in-command, supporting in all aspects of day-to-day operations.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.
  Leadership mindset - you inspire confidence and guide others positively.
• Positive energy - you bring enthusiasm and a passion for hospitality.
• Responsibility - you take ownership and pride in delivering results.
• Adaptability - you stay calm and proactive when things get busy.
• Team spirit - you enjoy working collaboratively and supporting colleagues.
• Customer commitment - you go the extra mile to make guests feel valued.
  Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle