Deputy Manager

Shepherd Neame Limited; Whitstable; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hourly pay + tips

Early wage access

Food & drink discount

Hotel discount

Shop discounts

Mental health support

Company pension

Career development

Flexible hours

Staff discounts

Job summary

Shepherd Neame Limited is seeking a Deputy Manager to act as the General Manager’s second-in-command, ensuring smooth day-to-day operations and leading a high-performing hospitality team.

You’ll be hands-on in service, drive staff development, and contribute to delivering outstanding guest experiences while upholding company standards and values across the pub.

Qualifications

• Leadership mindset to inspire and guide the team.
• Proven ability to motivate staff and deliver consistent service.
• Strong people skills and customer focus in a hospitality setting.
• Adaptability to busy shifts and changing needs.
• Positive energy and passion for hospitality.
• Ability to own tasks and drive results.
• Collaborative team player with strong work ethic.

Responsibilities

• Act as second-in-command to the General Manager, supporting daily operations.
• Lead and motivate the team to deliver exceptional service and uphold standards.
• Assist with staff training, development, and performance management.
• Manage stock, ordering, and cost efficiency.
• Ensure compliance with health, safety and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

Skills

Leadership

Team leadership

People skills

Adaptability

Positive energy

Customer focus

Ownership

Job description

Deputy Manager – Be the Right Hand to the General Manager with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As a Deputy Manager, you’ll be the number two, playing a key role in running the pub efficiently, leading the team, and delivering outstanding hospitality. You’ll be hands‑on in operations, ensuring smooth service and a fantastic experience for every guest.

This is an exciting opportunity for someone with a passion for people and a drive to progress in hospitality management.

Where You’ll Be Working

This historic pub with rooms, which dates back to 1867, boasts a prominent position at the top of the High Street. It has recently undergone an extensive transformation, retaining its unique character while introducing a stylish look and feel.

What You’ll Do

• Act as the General Manager’s second-in-command, supporting in all aspects of day‑to‑day operations.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Deputy Manager:

• Leadership mindset – you inspire confidence and guide others positively.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.Team spirit – you enjoy working collaboratively and supporting colleagues.
• Customer commitment – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity—values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to leadership?

Employment type: Full Time

Contract: Permanent

Salary: Up to £15 per hour

Duke of Cumberland