Assistant Manager

Shepherd Neame Limited; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Early wage withdrawal

25% food & drink discount

Pension

Career development

Flexible working hours

Job summary

Shepherd Neame Limited is seeking an Assistant Manager for our pub in London. You will support the General Manager in daily operations, lead the team to provide outstanding hospitality, and contribute to staff development and performance management.

The role emphasizes health and safety, stock control, and cost efficiency while maintaining exceptional guest service. Flexible hours and progression opportunities are offered in a traditional British pub environment.

Qualifications

• Experience leading a hospitality team is essential.
• Strong customer service mindset with guest focus.
• Experience training and developing staff.

Responsibilities

• Support the General Manager in day-to-day operations.
• Lead and motivate the team to deliver exceptional service.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly.
• Contribute ideas to improve service and business performance.

Skills

Team leadership

Customer service

Staff training

Health & safety

Problem solving

Job description

Assistant Manager - Support and Lead with Britain's Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As an Assistant Manager, you'll play a key role in supporting the General Manager to run the pub efficiently, lead the team, and deliver outstanding hospitality. This is an exciting opportunity for someone with a passion for people and a drive to progress in hospitality management.

Where You'll Be Working

Located in Fenchurch Street, London, the East India Arms has been serving the capital's traders and tourists since 1829. You can enjoy a warm welcome and fantastic pint or two at this traditional pub in the heart of the City.

What You'll Do

• Support the General Manager in day-to-day operations, including opening and closing duties.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

What's In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You'll Need

We're looking for behaviours that make a great Assistant Manager - you inspire confidence and guide others positively.

• Sheps Spirit - you bring enthusiasm and a passion for hospitality.
• Pride & Passion - you take ownership and pride in delivering results and go the extra mile to make guests feel valued.
• Authenticity - you stay calm and proactive when things get busy.
• Working Together - you enjoy working collaboratively and supporting colleagues.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity-values values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to leadership?